1. Eligible return reasons
Subject to verification, a return, replacement, repair or refund request may be accepted when:
- The product delivered is different from the item confirmed on your invoice.
- The product arrives physically damaged in transit.
- A manufacturing defect is confirmed through inspection or reasonable remote verification.
- The product materially differs from the specifications expressly stated on its product page or quotation.
2. Reporting period and evidence
Transit damage, missing contents or an incorrect product must be reported within 48 hours of delivery. A suspected manufacturing defect must be reported within 7 calendar days of delivery, without affecting any separate written warranty or mandatory legal right.
Send the order number, invoice, product name, a clear description of the issue, photographs of the product and packaging, and any relevant installation details. An unboxing video is strongly recommended for transit-damage or missing-item claims, but a genuine claim will be assessed using all available evidence.
Keep the product, accessories, labels and original packaging until the claim is resolved.
3. Verification and approval
Lumni Power Tech may request troubleshooting information, additional photographs, video inspection or return of the product for technical examination. Claims are normally reviewed within 3-5 business days after complete evidence is received.
Do not send a product back without written return authorization and return instructions. Unauthorised shipments may be refused because they cannot be matched safely to an order or claim.
4. Available remedy
After verification, we may offer technical correction, repair, replacement or refund depending on the issue, product condition, stock availability, warranty terms and applicable law. A replacement or repair may be offered before a refund when it provides a complete and reasonable resolution.
For an approved claim, Lumni Power Tech will arrange or reimburse reasonable return shipping as communicated in writing. If inspection confirms that the product has no eligible defect or was damaged through an excluded cause, the product may be returned to the customer and applicable shipping charges may be payable by the customer.
Approved refunds are issued to the original payment method, normally within 7-10 business days after approval and receipt of the returned product where return is required. Bank processing time may vary.
5. Non-returnable situations
- Change of mind, preference, colour expectation or ordering the wrong size, wattage, holder or specification.
- Damage caused by incorrect installation, wiring, voltage, handling, storage, modification, misuse or normal wear.
- Products that have been installed, altered, cut, painted, drilled, assembled or used beyond what is reasonably required for inspection.
- Custom-made, specially sourced, bulk-order or clearance products, unless they are defective, damaged, incorrect or otherwise covered by applicable law.
- Minor variations in colour, finish or dimensions that are within stated manufacturing tolerances and do not affect function.
6. Order cancellation
Cancellation may be requested before dispatch. Once an order has been dispatched, cancellation is not guaranteed and any non-recoverable shipping or handling cost may be deducted where legally permitted. Custom, specially sourced or production-started orders cannot ordinarily be cancelled.
7. Consumer rights
Nothing in this policy excludes remedies that cannot lawfully be excluded under applicable Indian consumer-protection law. Where this policy conflicts with a mandatory legal right, that mandatory right will apply.
8. Start a claim
Contact us before returning any product. Include your order number and evidence so verification can begin without delay.
See also our Terms and Conditions and Privacy Policy.